Refund Policy

Effective date: 2026-05-17

This Refund Policy applies to paid subscriptions to Spanlens, operated by Oceancode. Payments are processed by Paddle.com Market Ltd., which acts as the Merchant of Record. For full terms of service, see our Terms of Service.

14-day money-back guarantee

We offer a 14-day money-back guarantee on new paid subscriptions subject to all of the following:

  1. The refund request is made within 14 days of the initial charge for that subscription.
  2. Usage at the time of the request is under 10% of the plan's included monthly quota:
    • Pro plan: under 10,000 requests
    • Team plan: under 100,000 requests

Refunds meeting both conditions are issued to the original payment method via Paddle within 5–10 business days.

When refunds are not available

Refunds are not available for:

EU statutory withdrawal right

If you are resident in the European Union or European Economic Area, you have a statutory right to withdraw from this contract within 14 calendar days of purchase without giving any reason, regardless of usage (EU Consumer Rights Directive 2011/83/EU). If you have started using the service during the withdrawal period, we may deduct a proportionate amount for actual usage before issuing the refund.

To exercise this right, email support@spanlens.io within 14 days of your initial charge. The 10% usage condition above does not apply to EU statutory withdrawal requests.

Cancellation

You may cancel your subscription at any time from the Billing page in your dashboard. Cancellation stops future renewals but does not by itself trigger a refund, your plan remains active through the end of the current billing period.

How to request a refund

Email support@spanlens.io from the address associated with your account. Please include your organization name and the date of the charge. We aim to respond within 2 business days.

Last updated: 2026-05-17. Questions? support@spanlens.io